1 hour ticket response
We are specialized in giving a swift and adequate response to each technical support ticket posted by a user. Our qualified support staff members will examine your question and will offer you the most efficient option. We offer a 1–hour response time guarantee for all client support tickets. In reality, our average support ticket response time has proven to be 20 minutes.
A First–Rate Client Support Service
Our client care staff members have big experience in the Linux cloud hosting business and are qualified enough to come up with a prompt answer to your problem. If, however, the problem at hand is not within the competency of a technician, the helpdesk ticket will be forwarded to a programmer or administrator for further assistance.
A User–Friendly Help Section
Built into the Web Control Panel is an easy–to–navigate Help section, which features a variety of information sources. You can browse through a routinely updated knowledgebase offering web hosting account management articles and site management articles, check the instructional video tutorials or take a glance at the F.A.Q. database.