In the event that you have ever had a cloud hosting account before or you have dealt with any kind of online service, you probably know from your personal experience that for certain things it's better to talk to a live person on the telephone rather than exchange support tickets or email messages. In order to learn more about a particular service before you buy it or if something small-scale has to be done, for instance, it will be much easier and quicker to get it done real-time. If you can speak with representatives over the phone, it is also very likely that you're using the services of an actual website hosting supplier, not just a reseller. The type of support that you'll get on the telephone varies between different suppliers - from very general issues to dedicated technical support. Typically most suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech issues are handled through email or tickets.

Phone Support in Cloud Hosting

Because we have live telephone support 14 hrs a day, you'll be able to contact us and talk with our customer support representatives to get more info about the Linux cloud hosting that we supply and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your benefit, we have phone numbers on 3 different continents so you can call the one nearer to you - in the USA, the UK or Australia. If you're already an existing customer, you'll be able to call about general and billing issues, or even about some technical issues. If the problem is strictly technical or it needs longer time to handle, you'll have to go through our ticketing system, that will enable both you and our technical support team to monitor the info given by each side.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we supply include live phone support for 14 hours daily. If you are not sure which plan is suitable for your web sites, you want to find out more about a plan's specs or you're looking for any other kind of info about our solutions, you can call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. If you currently own an account, you can get in touch with us about sales and general issues, although we are usually able to assist with a lot of technical issues as well. For strictly technical problems you will have to use our in-built ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option when your issue requires more time to be solved or it needs to be escalated to our sysadmins.