There are different ways in which you can contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a ticketing system. This is the least complicated communication medium for many reasons. In case no technical support team member is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy & paste large bits of information without needing to worry about typing errors, and in case a given issue needs more time to be fixed or a number of replies have to be exchanged, all the information will be in the very same location, so each party can always see the comments left by the other one. The downside of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, so if you need to supply information or to follow directions, you’ll need to use at least two separate accounts and this number can increase if you wish to administer a number of domains. Furthermore, a lot of hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting come with an integrated support ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything related to the hosting service itself in one and the same location – payments, website files, emails, tickets, etc., eliminating the necessity to sign in and out of different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with several clicks of the mouse without having to log out of your Control Panel. In the meantime, you may choose a category and our system will present you with a number of informative articles, which will supply you with additional information and which may help you solve any given issue even before you open a ticket. We guarantee a response time of maximum 60 minutes, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you would like to get in touch with our client service staff, you will be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different technical support platform as you will have to do with the vast majority of hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket without any difficulties and to go through older tickets using a smart search filter. Besides, you’ll be able to have a look at the relevant knowledgebase articles that our system will present you with depending on the category that you select for your new ticket. You can do all of the above-mentioned procedures without logging out of your Control Panel at any time, which suggests that if you bump into any complication or have an inquiry, you can get in touch with our support engineers and resolve the issue in question in no more than 60 minutes using one platform.